09-23-2025, 07:19 PM
(09-23-2025, 04:25 PM)Michel78320 Wrote: Hello,
having bought the pro-upgrade yesterday, I installed the whole.
Everything went well.
BUT, when I launch the GTN with the icon (without launching the simulator), I have a GTN with a black screen.
In the TDSGTNXiExeLog.txt file, I read :
[23/09/2025 15:07:30.396 000049a0 INFO] TDSGTNXiFlightSimEXE.exe version 1.3.0.3
[23/09/2025 15:07:38.705 000030c0 INFO] Got Version: 10
[23/09/2025 15:07:38.706 000030c0 INFO] GTNProxy::Open Services DLL Version: 1.3.0.3
[23/09/2025 15:07:49.249 000030c0 ERROR] ^^^ GTNProxy::Open Error starting process C:\ProgramData\Garmin\Trainers\GTI\Production\GTI__GTN_Xi__20_42\app-20.42.2\bin\GTN_Simulator.exe
[23/09/2025 15:07:49.249 000030c0 ERROR] Error closing program: 1400
[23/09/2025 15:07:49.961 000049a0 INFO] Ending EXE Process
What is wrong ?
Thanks for help.
Hello,
An antivirus exclusion must be set. Please provide us, via email, with your antivirus and we will send you the instructions.
support@tdssim.com
Not to worry, this will solve the issue and you will be able to use the TDS GTNXi Pro!